TEACH Policy

The purpose of this page is to provide TEACH customers a consolidated list of policies. All policies in this document are specific to the administration of the TEACH program which is authorized under Chapter 16, Subchapter IX of the Wisconsin Statutes. Sites requesting bandwidth increases will be reviewed by TEACH and must include justification such as the SETDA standard and/or usage.


Rates

 

  • Bandwidth up to 1,000 Mbps is $100/month for the TEACH subsidized circuit only.
  • Bandwidth of 1,000 Mbps or greater is $250/month for the TEACH subsidized circuit only.
  • Video is offered through AT&T BlueJeans beginning February 1, 2017, at $45/month per named host and will be subsidized by TEACH based on need and available funding.
  • The site must choose their ISP which is invoiced separately every month direct to the site.
  • TEACH does not subsidize ISP costs.

 

Invoice

TEACH will invoice each customer biannually: in December for the months of July through December, and in May for the months of January through June.

  • If the effective change date is on or before the 15th, the site will be invoiced a full month.
  • If the effective change date is after the 15th, the site will not be invoiced for the month.
  • These charges will begin regardless if the site is using the service or not.
  • For disconnect requests, a service request must be completed and sent to TEACH. Up to 60 days are required to complete disconnect requests.
  • TEACH does not invoice for ISP, this is invoiced separately every month direct to the site.
  • TEACH does not subsidize ISP costs.
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Service Change Request

 

  • All services are provided based on need and available TEACH funding.
  • Sites must notify their ISP of all changes. TEACH does not notify your ISP of service changes.
  • Each site must provide the following for all service affecting changes:
    • Completed TEACH Service Change Request through the TEACH portal, a login ID is required.
    • Directions for the TEACH login ID are on the TEACH Portal.
    • Justification for service increases would typically include SETDA standards based on enrollment data from DPI.
    • TEACH services must be used as a primary connection per USAC E-rate rules.
  • For disconnect requests, a service request must be completed and sent to TEACH. Up to 60 days are required to complete disconnect requests.

 

If you are a K-12 Public School, K-12 Private School or CESA

 

  • Subsidize bandwidth to each school using the SETDA standards as a guideline.
  • Bandwidth need may be demonstrated by usage graphs or the SETDA standard.
  • TEACH services must be used as a primary connection per USAC E-rate rules. Sites found in violation of this rule may be subject for the full cost of the TEACH service and penalties and fines per USAC.
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If you are a Library headquarters site

 

  • Subsidize bandwidth to each library using the SETDA standards as a guideline.
  • Bandwidth need may be demonstrated by usage graphs or the SETDA standard guideline.
  • TEACH services must be used as a primary connection per USAC E-rate rules. Sites found in violation of this rule may be subject for the full cost of the TEACH service and penalties and fines per USAC.

 

If you are a Library branch/outlet site museum, juvenile correction facility or state school

 

  • Subsidize bandwidth to each site using the SETDA standards as a guideline.
  • Bandwidth need may be demonstrated by usage graphs or the SETDA standard guideline.
  • TEACH services must be used as a primary connection per USAC E-rate rules. Sites found in violation of this rule may be subject for the full cost of the TEACH service and penalties and fines per USAC.

 

If you are a technical college, private college

 

  • Subsidize bandwidth to each site using the SETDA standards as a guideline.
  • Bandwidth need may be demonstrated by usage graphs or the SETDA standard guideline.
  • TEACH services must be used as a primary connection per USAC E-rate rules. Sites found in violation of this rule may be subject for the full cost of the TEACH service and penalties and fines per USAC.

 

Site costs

The site is fiscally responsible for all:

  • Customer Premise Equipment (CPE) such as a router and/or switch.
  • If a Telco site visit was completed, all on-site changes identified at the visit such as: a power outlet for Telco equipment or conduit for Telco cables.
  • Any charges from a site requesting a Telco to move wiring inside your building.
  • ISP costs which are invoiced separately direct to the site and are not subsidized by TEACH.

 

One-time construction costs

 

  • If a service request requires fiber construction to a site, a quote for one-time installation costs will be provided by AT&T. All construction costs per site are chargeable. These costs will be evaluated on a case-by-case basis and may be subsidized by TEACH based on need and available funding.

 

Video

 

  • BadgerNet AT&T Video Services with BlueJeans is available beginning February 1, 2017 for TEACH customers.
  • For BlueJeans license requests please complete a Service Request through the TEACH Portal.
  • BlueJeans licenses are available based on need and TEACH budget.
  • BlueJeans license usage will be reviewed and licenses that are not being used may be removed.

 

Contract Terms

 

  • If you are leaving BadgerNet post transformation prior to a full 12 months of the required commitment, you are accountable for the full monthly telco charges. TEACH cannot subsidize for customers who are no longer on the BadgerNet network.
  • The site must provide a site contact to TEACH. The site is responsible for keeping the site contact information current.
  • TEACH circuits must not be used for backup. Sites may be responsbile for the full cost of the circuit if TEACH determines the site used a TEACH circuit for backup.